Using Purley Food Hub

Purley Food Hub provides free emergency food parcels for local people who, for whatever reason, are unable to buy enough food for their basic needs. 

Food crisis is often just the tip of the iceberg for people going through hard times, so we also offer a client support service to give help and guidance on issues such as housing, employment and health.

Step 1: Get a referral

Food Hub delivery area
We serve people living in CR2 (South Croydon, Sanderstead), CR5 (Coulsdon), CR8 (Purley, Kenley) and CR0 4 (Waddon)

To receive a food parcel, you need to be referred to us by one of our approved ticket partners as we don’t offer a drop-in service.

These ticket partners are agencies and professionals across Croydon borough who work closely with families and individuals in crisis. They include GP surgeries, churches, schools, children’s centres, hostels and refuges, and a range of other voluntary and statutory organisations including:

Jobcentres used to refer claimants with urgent needs but since February 2024 no longer do so. They now issue a ‘signposting slip’ which gives general information about local food banks.

When the ticket partner refers you to us, they will tell us how many adults and children you have in your household. They will also tell us the children’s ages, and if there are any young children needing nappies, wipes or baby/toddler food. In addition they will let us know if anyone has any special dietary needs or requires female sanitary products.

If you are unsure or need more information about contacting a ticket partner, please email us at purleyfoodhub@gmail.com.

If you are an agency or professional working with people in crisis in any of the CR2, CR5, CR8 or CR0 4 postcodes, and wish to become a ticket partner with us, please also contact us at purleyfoodhub@gmail.com.

Step 2: We prepare your food parcels

We provide a balanced diet of non-perishable food for you to prepare meals at home. Food parcels contain enough for at least three meals a day for three days for everyone in the household. We try to accommodate special dietary needs, including halal and kosher.

We also provide basic household items like cleaning materials, soap and toilet paper, and tin openers if needed.

We do not normally provide perishable items in our food parcels. If we have a donation of fruit and vegetables or bakery items on delivery day we will include them in that day’s parcels but we do not have the chillers or freezers to keep food fresh.

Step 3: We deliver in person to your door

Before Covid clients would visit the Food Hub in person to collect their items, but since April 2020 we have operated a delivery-only service direct to clients’ homes. This will continue for the foreseeable future.

Food parcels are delivered by our volunteer drivers on Wednesday and Saturday mornings; we will normally text you the day before to confirm when your delivery is due to arrive.

Clients receive up to four, weekly deliveries. Included with the final delivery is a letter with details of your nearest Food Stop (see below) where you can buy around £20 worth of fresh, chilled/frozen and other food for a small payment. The letter has the Food Stop’s phone number/email address and the best way to get there by bus. It also offers help to make the switch by meeting the initial cost of using the Food Stop and providing pre-paid return bus tickets if required.

Other resources

PURLEY FOOD STOP is open on Fridays 9am-12noon at Old Lodge Lane Baptist Church, Reedham Park Avenue, Purley CR8 4BQ (payment £3.50). Phone 020 8668 6260 / email office@ollbc.org.uk. Clothing and general client support services also available. No referral required.

For people in Monks Hill, Selsdon and Forestdale, South Croydon, ST FRANCIS FOOD STOP is open on Fridays 9.15am-1.15pm at St Francis Church, Tedder Road, Monks Hill, Selsdon CR2 8AH (payment £4). To book a timed visit, phone 020 8657 7864 or email stfrancisselsdon@gmail.com.

PURLEY MASJID FOOD BANK is open Wednesdays 10-11.30am at the old Council Offices building next to Purley Fire Station at 130 Brighton Road, CR8 4EX. Phone 07982 446062. No referral required.

For people in New Addington, THE VINE FOODBANK is open Wednesdays and Saturdays 10am-12noon between 11 & 13 Salcot Crescent, CR0 0JJ. A referral is required from Citizens Advice or other local organisation. Email thevinefoodbank@gmail.com.

Two mobile phone food sharing/saving apps can provide free or discounted food: OLIO at olioex.com and TOO GOOD TO GO at toogoodtogo.co.uk.

CROYDON COUNCIL has a dedicated section on its website about how to get help with the rising cost of living at www.croydon.gov.uk/get-help-rising-cost-living, including details of the Household Support Fund grant at www.croydon.gov.uk/hsf.

Information about DROP-IN CENTRES AND FOOD FOR PEOPLE IN NEED (including Nightwatch open Monday-Sunday from 9.30pm all year round in central Croydon) is at www.croydon.gov.uk/housing/housing-support/homelessness/get-help-if-you-live-street/drop-centres.

Our leaflet WORRYING ABOUT MONEY? also has information about support services in Croydon. Click here to view or download a copy (pdf).