About Purley Food Hub
Purley Food Hub is an emergency food bank that helps local people in crisis. It was set up in January 2013 by Churches Together in Purley & Kenley and became a registered charity with elected Trustees in July 2013. Since then we have provided over 250,000 meals to more than 28,000 clients and family members in need.
Clients are referred to us by around 130 Food Ticket Partners. These are agencies and professionals across Croydon borough including jobcentres, teams and departments of Croydon Council, hostels and refuges, children’s centres and schools, mental health services and a wide range of voluntary organisations.
We provide clients and their families with enough tinned and other non-perishable food for three meals a day for three days. Since the start of the Covid pandemic we have delivered supplies direct to clients’ homes, and this will continue for the foreseeable future.
We also work closely with local voluntary organisations, particularly the two Food Stops at Old Lodge Lane Baptist Church in Purley and St Francis Church, Monks Hill, Selsdon. Clients don’t need to be referred to go to a Food Stop. These are open on Fridays and visitors are able to choose around £20 of fresh and frozen food and non-perishable items for a payment of £3.50.
Purley Food Hub is run entirely by volunteers – we currently have around 150 from the churches and local community. Food is donated by local churches, schools, businesses, uniformed groups, community organisations like the Rotary Club and Women’s Institute and many families and individuals.
As well as providing food and toiletries we also offer individual help and advice through our team of Client Support Volunteers, who work alongside colleagues at the Food Hub and also at the Purley Food Stop.
Who's Who at the Food Hub
The work of Purley Food Hub is overseen by a Board of Trustees, currently nine in number, who are elected by the member churches of Churches Together in Purley & Kenley. Trustees have legal responsibility for governance and good practice, while the Management Committee look after day-to-day activity.
A parishioner at St John the Baptist Church Purley, Noel enjoys bringing the donations from fellow parishioners each month to the Food Hub at Purley United Reformed Church. He was a foster parent for 30 years specialising in the care of children with disabilities and also part of Croydon’s Shared Lives scheme. He retired from selling heavy Scania trucks 12 years ago.
Previously a Food Hub volunteer, Mark has volunteered for several years with Croydon Churches Floating Shelter at Purley Baptist Church and Christ Church. A member of Purley Baptist, he is a solicitor with a legal firm in Croydon, specialising in defending people at magistrates’ and crown courts. Daughter Rebecca is a Food Hub volunteer.
Lisa, Curate at Christ Church Purley, joined Christ Church in the summer of 2020 and was elected a Food Hub Trustee in October 2021. Before being called to the ministry she was a cheese expert working for a major French dairy company, and a secondary school French teacher. She is married to Chris with two sons in their 20s.
A member of St Mary’s Church Addington, Nick and wife Lesley also help at The Vine food bank in New Addington and run the Croydon Churches Floating Shelter each year at St Mary’s. A maths teacher for 34 years, Nick runs a shore-based sailing school in Croydon and is a Royal Yachting Association senior instructor.
A member of Purley United Reformed Church since the early 1980s and an elder for the past three years, Terry has helped with the children’s Sunday club for more than 20 years. Initially she was a nurse before switching to primary school teaching when her children were growing up. She is now retired.
A Food Hub volunteer, Annabel (Christ Church) is Financial Director for the Artisan Brandt software and IT services group. She and her family are keen supporters of the Food Hub – daughter Winnie is also a volunteer and swims for us in the Purley Swimathon along with brothers Gilbert and Ernest.
The Food Hub Management Committee takes care of day-to-day business and consists of:
Louise Willmer (Joint Chair and Stock Controller), Helen Harris (Joint Chair), Jean Ludlow (Administrator), Brian Gibbs (IT), Joanna Walker (Treasurer) and Ros Shepherd.
Frequently Asked Questions
Click on the arrow for answers to the some of the questions we regularly receive from Food Hub users, supporters and members of the public.
What is the difference between the Food Hub and a Food Bank?
The Food Hub is a food bank-plus. When Churches Together in Purley & Kenley were setting up Purley Food Hub they realised that clients might need more than food parcels. So as well as being a repository for food, we act as a hub for other activities such as offering clients extra support, signposting them to other appropriate agencies and holding joint sessions with advisers from Croydon Welfare Rights Team.
How do you know someone needs food?
The agencies and professionals we work with (our Ticket Partners) are aware of their clients’ circumstances and will refer them to us if they are in need of food. We are not a “drop in” – each client is referred to us by one of our partners who knows the client’s particular situation.
Do users contact you direct? How do you get a referral?
No, clients don’t contact us direct. We have around 130 Ticket Partners who have clients in need of help. Instead of each partner distributing food themselves, they refer clients to us and we provide the client and their family with food parcels. To put it another way, we act as fulfilment agents similar to ‘Fulfilled by Amazon’ for sellers on Amazon Marketplace.
Do you only want food donations?
We also welcome cash donations, which we use to:
- buy stocks of food and other items we are short of
- buy bread for clients, the only fresh food we distribute but cannot store
- buy bus tickets, if required, for clients who collect food in person (pre Covid-19)
- cover the Food Hub’s incidental running expenses. We don’t have any paid staff so there are no wage bills.
Do you accept out of date food?
No, we don’t accept any food that’s out of date, past its ‘best before’ date or if the tin or packaging is damaged in any way. We do not give out anything that we wouldn’t accept ourselves when buying from a shop or supermarket. It may be the only food our clients have and it is vital that it is in the best possible condition when they receive it. As an independent charity it is our responsibility always to protect our clients’ health, and that includes good quality food.
Do you take clothing?
No, we don’t take clothing, or crockery or cutlery – unfortunately we don’t have the storage space. There are several charity shops nearby in Purley which will be glad to receive donations, and Croydon Refugee Day Centre will also be pleased to receive clothing on Monday and Tuesday mornings.
Do you need any more volunteers?
At present we are operating with a reduced team to comply with social distancing and so are currently not looking for new volunteers. If/when this changes and we start recruiting again, we will make an announcement on our website and social media, so please do stay in touch.
Where and when can I drop off food?
We are open to receive donations each Wednesday and Saturday morning, 10.00am to 12.00noon, at Purley United Reformed Church, 906 Brighton Road, Purley CR8 2LN. We also have collection points in several stores in South Croydon, Purley and Coulsdon plus a growing number of yellow wheelie bins in the south of the borough. For details see the Supporting the Food Hub page.
If you have a question that we haven’t answered here, please send us a message using the form on the Contact page.
Landmark events at Purley Food Hub
Ring out the old, ring in the new
When we relaunched our website in January 2021 we took the opportunity to freshen up the Food Hub logo. The change did not affect our existing livery or publicity material – the original identifier is familiar to many and we continue to use it. However, the new image is now standard for online and printed media.
The Data Protection Act 2018 (www.gov.uk/data-protection) is the UK’s implementation of the General Data Protection Regulation (GDPR) which controls how personal information is used by organisations, businesses or the government.
By law organisations who process personal data must have a Data Controller; this can be a company or other legal entity. At Purley Food Hub the Data Controller is the Board of Trustees of the Purley & Kenley Churches Together Food Hub, Registered Charity no. 1152807.
We collect and process personal data from visitors to our website who complete forms on our Contact and Donate pages. We do this in order to correspond with visitors when necessary and to comply with HMRC regulations concerning Gift Aid donations.
In the case of donations qualifying for Gift Aid, names, contact information and relevant financial details are entered into our accounting database which is held on a secure computer. The database is password protected and accessed only by the Treasurer and their authorised assistant(s). Personal details are held on the database for seven years after the last donation received, or such time period as required by HMRC.
Original signed paper authorisations are held securely by the Treasurer or their authorised assistant(s) for seven years after the last donation received or such time as required by HMRC.
You have the right to ask to see any information we hold about you by submitting a Subject Access Request to the Data Protection Administrator. You also have the right to ask for information which you believe to be incorrect to be rectified.
The Data Protection Administrator can be contacted by telephone on 07546 635295, by email at firstname.lastname@example.org, or by writing to Purley Food Hub Data Protection Administrator, c/o Purley Baptist Church, Banstead Road, Purley, CR8 3EA.
If you are concerned about the way your information is handled please contact us using the above details. If you are still dissatisfied you have the right to complain to the Information Commissioners Office. (ico.org.uk)